Privacy Policy – ck444

Our Commitment to Your Privacy

At ck444, we recognise that your personal data belongs to you. This Privacy Policy sets out in plain terms how we collect, store, use, and share information when you access or use the ck444 platform, including our online casino games, sports betting services, and related features available to players in Bangladesh.

By creating an account and using ck444's services, you confirm that you have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. We encourage players to review this document periodically, as we may update it to reflect changes in our practices or applicable regulations.

Information We Collect

We collect two broad categories of information: data you provide directly to us, and data we collect automatically when you use our services.

Information You Provide Directly

• Full name, date of birth, email address, and phone number provided at registration.
• Proof of identity documents such as National ID (NID), passport, or driving licence submitted during KYC verification.
• Financial information including your preferred payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and transaction history.
• Communication records, including support tickets, live chat transcripts, and emails sent to our team.
• Self-exclusion preferences and responsible gaming limit settings you configure in your account.

Information Collected Automatically

• Device information: device type, operating system, browser version, and unique device identifiers.
• Usage data: pages visited, games played, session duration, bet amounts, and in-platform navigation paths.
• Technical log data: IP address, access timestamps, referring URLs, and error logs generated during your session.

How We Use Your Information

ck444 uses the information we collect for the following legitimate purposes:

• Account creation, identity verification (KYC), and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Delivering personalised game recommendations, bonus offers, and promotional communications relevant to your activity.
• Detecting and preventing fraud, money laundering, and other unlawful activity on our platform.
• Providing customer support, resolving disputes, and responding to your enquiries in a timely manner.
• Complying with applicable legal obligations, regulatory requirements, and internal audit processes.

Sharing of Your Information

ck444 does not share your personal information with third parties except in the following limited circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket) who facilitate your transactions — only the data strictly required to complete the transaction is shared.
• Technology and platform service providers who support the operation of ck444, bound by strict confidentiality agreements that prohibit them from using your data for their own purposes.
• Regulatory authorities, law enforcement agencies, or courts when we are legally compelled to disclose information or when disclosure is necessary to prevent fraud or protect the safety of our users.
• In connection with any merger, acquisition, or asset sale, where the receiving party is bound by obligations consistent with this Privacy Policy.

Payment Data & Financial Security

When you make a deposit or request a withdrawal on ck444 — whether through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or any other supported channel — we collect only the financial data necessary to process that transaction. Full payment credentials such as mobile banking PINs are never stored by ck444; they are handled directly by the respective payment provider's secure gateway.

All financial records are maintained in secure, access-controlled systems. Transaction logs are retained in line with our data retention policy and applicable anti-money laundering (AML) requirements.

Cookies and Tracking Technologies

ck444 uses cookies and similar technologies to operate the platform, remember your preferences, and analyse how our services are used. A cookie is a small text file stored on your device when you visit our site.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional cookies: store your language preference, currency setting, and personalisation choices so you do not need to re-enter them on each visit.
• Analytics cookies: collect anonymous usage statistics that help us understand player behaviour and improve the platform experience for users across Bangladesh.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the ck444 platform.

How Long We Keep Your Data

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account data is generally retained for the duration of your active account and for a period thereafter as required by applicable financial regulations.

If you request deletion of your account, we will remove your personal data from active systems within a reasonable timeframe. However, certain records may need to be retained longer for legal compliance purposes, such as transaction histories required for AML obligations. In such cases, access to these records is strictly limited to authorised personnel only.

Your Rights Over Your Personal Data

As a ck444 user, you have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any information we hold is inaccurate or incomplete, you may request that we correct it.
• Right of erasure: under certain circumstances, you may request deletion of your personal data from our systems.
• Right to restrict processing: you may ask us to limit the ways in which we use your data while you contest its accuracy or object to our use of it.
• Right to object: you may object to us processing your data for direct marketing purposes at any time, and we will stop doing so.

To exercise any of these rights, please contact our support team at [email protected] with your registered account email address. We will respond to verified requests within 30 days.

Children's Privacy

ck444's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes an age verification step and, where required, identity document checks to confirm that users meet the minimum age requirement.

Changes to This Privacy Policy

ck444 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of ck444 following the posting of any changes constitutes your acceptance of those changes.

We encourage you to periodically review this page to stay informed about how we are protecting your information. If you have any concerns about a change we have made, please contact our support team before continuing to use the platform.

Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or how ck444 handles your personal data, please reach out to our dedicated support team. We take all privacy-related enquiries seriously and aim to respond promptly and thoroughly.

Email: [email protected]